Northway OSNorthway OS
Guides for small business owners
Practical pieces on the parts of running a business that quietly cost money. Written for owners, not for marketers.
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September 14, 2026
How to spot a regular who is about to stop coming in
Waiting 90 days to notice is too long, and the same 90 days means nothing across different customers. A practical method using only the sales records you already have.
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September 13, 2026
A supplier raised prices. Here is what it is really costing you.
The increase is rarely the number on the invoice. Work out what it costs per month at your real volume before you decide whether to absorb it, move it, or move on.